The People Lab

Improving Delivery of the Social Safety Net: The Role of Stigma

Journal of Public Administration Research and Theory

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  • Jessica Lasky-Fink staff headshot Elizabeth Linos faculty headshot
    Jessica Lasky-Fink, Elizabeth Linos
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Research summary

Many low-income households in the U.S. miss out on social safety net benefits because of the information, compliance, and psychological costs associated with take-up of government assistance. Leaning on an administrative burden framework, this paper measures the role of reducing learning costs and stigma on demand for rental assistance in two field experiments conducted in two U.S. cities.

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