Good Services Lab

Reimagining cities where all can flourish

The Good Services Lab, led by Kimberlyn Leary, Ph.D., MPA, is a think-and-do lab based at the Bloomberg Center for Cities at Harvard University. The lab supports current and future government and community leaders in data-driven innovation and to collaborate across boundaries to advance resident outcomes.

Stay in touch: Fill out our interest form.

Our Topics and Practice Areas

  • Health and public health equity
  • Public service delivery
  • Environmental and climate justice
  • Wealth, mobility, and opportunity gaps
  • Digital divides and “AI for good” in public service delivery
  • Democracy and government innovation

Team Participation in Executive Education Teaching:

  • Cross-Boundary Collaboration. Faculty director Kimberlyn Leary, Bloomberg Harvard City Leadership Initiative

  • Leading City Procurement Reform. Co-faculty directors Kimberlyn Leary and Jeffrey Liebman and the Harvard Kennedy School Government Performance Lab, Bloomberg Harvard City Leadership Initiative

  • Program for New Mayors: First 100 Days. Co-faculty directors Kimberlyn Leary and Mitch Weiss, Bloomberg Harvard City Leadership Initiative

  • Health Equity by Design, Harvard Medical School

Our Contributions

Health Equity
Leading Change
Climate Change
Podcasts
Equity Innovation Hub

Our People

 

Keirstanne Coffman
Executive and Faculty Assistant
NanaEfua Afoh-Manin
Fellow
Amira Boland
Fellow
Ginny Hunt
Fellow
Maya Mechenbier
Fellow

 


How We're Making an Impact

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"Good Services"

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Good Services

Improving outcomes for city residents by identifying, building on, and scaling leading practices for delivering more effective public services through integrating disciplines like behavioral insights, customer experience, and implementation science.


Featured Research

Forthcoming:

Newborn Supply Kit: A Case Study for City Leaders in Innovative Cross-Sector Collaboration to Support Families’ Needs

Equity at the Crossroads

Stay up to date on our latest work to improve cities