About
Amira Boland is the chief of staff at the New Practice Lab, a research and design lab focused on family economic security for all Americans, working at the nexus of policy making and service delivery.
Boland was the first-ever lead for Federal Customer Experience (CX) at the Office of Management and Budget in the Executive Office of the President. Boland received the 2024 Samuel J. Heyman Service to America Award for Management Excellence, the premier awards program recognizing federal civil servants, for her work pioneering policies of the U.S. to improve customer experience and public service delivery. She was the chief architect of President Biden’s Executive Order on Customer Experience, and established the team responsible for driving federal CX efforts.
Boland joined the federal government in 2015 as a founding member of the White House Social and Behavioral Sciences Team. Following the Obama administration, Boland worked to institutionalize SBST as the deputy director of the Office of Evaluation Sciences at the General Services Administration.
Boland is an adjunct lecturer at Georgetown University’s McCourt School of Public Policy, and Advisory Council member at Stanford Impact Labs, a proud mom of two, and ramblin’ wreck from Georgia Tech.
